Effective date: September 26, 2026 | Last updated: September 26, 2026
This Global Privacy Policy explains how TARO’S WORKS, Inc., operating the REAL TOOL PROS website and related services (“REAL TOOL PROS,” “we,” “us,” or “our”), collects, uses, shares and protects personal data. It also explains the privacy rights available to individuals in the European Economic Area (“EEA”), the United Kingdom, the United States and other jurisdictions.
This Policy applies to personal data submitted through our website inquiry form and to other inquiries initiated through this website. It also describes our approach to personal data in connection with the TTMS service.
1. Who We Are and How to Contact Us
TARO’S WORKS, Inc. is the controller of personal data collected through this website and our related business communications. For privacy questions or requests, please use our Contact page and include “Privacy Request” in the subject or message.
2. Personal Data We Collect
We collect personal data that you voluntarily provide when you contact us through the website inquiry form or otherwise initiate an inquiry through this website. Depending on the nature of the inquiry, this may include:
- Your name, company or organization, department and job title;
- Your business email address, telephone number and other contact details;
- The content of your inquiry, service requirements and related communications; and
- Any other information you choose to provide that is reasonably necessary for us to respond.
Our web server and security systems may also process limited technical information, such as IP address, browser type, access time and security logs, where necessary to deliver and protect the website. We do not intentionally request sensitive personal data through the website. Please do not submit sensitive information that is not necessary for your inquiry.
3. Sources of Personal Data
We obtain personal data primarily from you when you submit an inquiry form, contact us through a website-provided channel or continue a communication initiated through the website. Where a business inquiry is submitted on behalf of an organization, we may also receive relevant business contact information from that organization or its authorized representative.
4. Purposes and Legal Bases for Processing
We use personal data only for the following purposes:
- To receive, review and respond to inquiries;
- To communicate about products, services, proposals, demonstrations, support or other matters requested by you;
- To take steps requested by you before entering into a contract and to provide or support contracted services;
- To maintain appropriate records of our communications and business relationship;
- To protect the security and proper operation of the website; and
- To comply with applicable legal obligations and establish, exercise or defend legal claims.
Where the GDPR or UK GDPR applies, our legal bases may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, and pursuing our legitimate interests in responding to business inquiries, providing services and protecting our operations. Where consent is required by law, we will obtain it before the relevant processing. You may withdraw consent at any time without affecting processing carried out before withdrawal.
5. TTMS and Personal Data
As a general rule, TTMS is designed to manage tightening operations, tool and equipment information, vehicle or asset references, work results and related operational data, and is not intended to collect or process personal data.
If limited personal data is incidentally required for account administration, customer support, authorized-user management or contractual communications, it will be processed only to the minimum extent necessary for the relevant purpose and in accordance with the applicable customer agreement, instructions and law. Customers should not enter personal data into TTMS fields intended for operational or equipment data unless it is necessary, authorized and appropriately disclosed.
6. Cookies and Technical Information
We may use cookies or similar technologies that are strictly necessary to operate and secure the website. If we introduce analytics, advertising or other non-essential technologies, we will provide appropriate notice and obtain consent where required by law. Browser settings may allow you to block or delete cookies, although some website functions may be affected.
Where applicable law requires it, we will respond to valid browser-based privacy preference signals, such as Global Privacy Control, in accordance with our actual processing activities and legal obligations.
7. Sharing Personal Data
We may share limited personal data with service providers, subcontractors, distributors, integration partners or other business partners only where the sharing is reasonably necessary to respond to an inquiry, prepare or perform a requested service, provide support, operate or secure the website, or comply with law.
We require each recipient that processes personal data on our behalf to be bound by written confidentiality, security and data-protection obligations that provide a level of protection substantially equivalent to the obligations we apply, and to use the information only for the defined service purpose. We share only the information reasonably necessary for that purpose and remain responsible for selecting and overseeing our service providers as required by applicable law.
We may also disclose personal data where required by law, legal process or a competent authority, or in connection with a merger, acquisition, reorganization or transfer of business assets, subject to appropriate safeguards. We do not sell personal information for monetary consideration and do not knowingly share it for cross-context behavioral advertising.
8. International Data Transfers
Personal data may be processed in Japan or another country where an approved service provider operates. Where personal data is transferred from the EEA, United Kingdom or another jurisdiction that restricts international transfers, we use a lawful transfer mechanism appropriate to the circumstances, such as an adequacy decision, approved standard contractual clauses or other recognized contractual and organizational safeguards.
9. Data Retention
We retain inquiry and communication data only for as long as reasonably necessary to respond to the inquiry, provide the requested service, maintain the business relationship, and meet contractual, accounting, security and legal requirements. When the information is no longer required, we delete, anonymize or securely isolate it in accordance with our retention procedures.
10. Data Security
We use reasonable administrative, technical and physical safeguards designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed. Where required by law, we will notify affected individuals and competent authorities of a qualifying personal data breach.
11. Rights in the EEA and United Kingdom
Subject to applicable law, you may request access to, correction or deletion of your personal data; restriction of or objection to processing; and a portable copy of certain data. You may withdraw consent where processing is based on consent and object to direct marketing at any time. You may also lodge a complaint with the data protection authority in the country where you live or work, or where you believe an infringement occurred.
12. United States State Privacy Rights
Residents of California and other U.S. states with applicable comprehensive privacy laws may have rights to know or access personal information, obtain a portable copy, correct inaccuracies, request deletion, and opt out of certain sales, sharing, targeted advertising or profiling. You may also have the right to appeal a denied request and to exercise your rights without unlawful discrimination.
To submit a request, use our Contact page and identify your state of residence and the right you wish to exercise. We may take reasonable steps to verify your identity and authority. Authorized agents may submit requests where permitted by law, subject to appropriate verification.
13. California Notice at Collection
We collect the following categories of personal information through website inquiries: identifiers and contact information, professional or employment-related information, inquiry and communication content, and limited internet or electronic network activity needed to operate and secure the website. We use these categories for the purposes described in Section 4 and may disclose them to the recipients described in Section 7. We retain them according to the criteria described in Section 9.
We do not use or disclose sensitive personal information for purposes that require a right to limit under the California Consumer Privacy Act, unless otherwise disclosed at collection. We do not knowingly sell or share the personal information of consumers under 16 years of age.
14. Automated Decision-Making
Our website inquiry process does not use automated decision-making that produces legal or similarly significant effects about individuals. TTMS operational analytics are designed to support authorized personnel in making maintenance and operational decisions and, as a general rule, do not involve personal data.
15. Children’s Privacy
Our website and services are intended for organizations and professionals and are not directed to children. We do not knowingly collect personal information online from children under 13 in the United States or under the applicable age of digital consent in other jurisdictions. If you believe a child has provided personal data to us, please contact us so that we can review and delete it where required.
16. Third-Party Websites and Services
Our website may link to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for their content or privacy practices. We encourage you to review those notices before providing personal data.
17. Changes to This Policy
We may update this Policy to reflect changes in our services, data practices or legal requirements. We will post the revised version with a new “Last updated” date and provide additional notice where required by law.
18. Contact and Privacy Requests
To ask a question, exercise a privacy right or submit a complaint, please use the REAL TOOL PROS Contact page. We will respond within the period required by applicable law. Please do not send identity documents unless we specifically request them through an appropriate secure method.